Privacy Policy

Effective Date: [2024-12-04]

IndoMadeHub (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services (the “Services”).

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Account credentials (username and password)
  • Any other information you choose to provide when creating an account or contacting us.

1.2 Automatically Collected Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Usage data (e.g., pages visited, time spent on our website, and interaction with content)
  • Cookies and similar tracking technologies (refer to Section 6 for more details).

1.3 Information from Third Parties:

  • Social media platforms, if you choose to connect your account to our Services.
  • Payment processors or shipping providers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create, manage, and maintain your account.
  • Order Fulfillment: To process and deliver your orders, including payment and shipping.
  • Customer Support: To respond to your inquiries and provide support.
  • Marketing: To send promotional materials, newsletters, or special offers (you can opt-out at any time).
  • Personalization: To improve your experience by personalizing content and recommendations.
  • Analytics: To analyze usage patterns and improve our website and Services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 With Service Providers:

  • Payment processors
  • Shipping and logistics partners
  • Customer support platforms

3.2 For Legal Reasons:

  • To comply with legal obligations or enforceable governmental requests.
  • To protect our rights, property, or safety and that of others.

3.3 With Your Consent:

  • When you explicitly consent to sharing your information with third parties.

3.4 Business Transfers:

  • In connection with a merger, acquisition, or sale of all or part of our business.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

  • Remember your preferences.
  • Analyze website traffic.
  • Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data.
  • Data Portability: Request to transfer your data to another service provider.
  • Opt-Out: Opt-out of receiving marketing communications.

To exercise these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Address: PT HAMZA TRADING INTERNATIONAL
    • Thamrin city mall Lt 3 C31 No 02, Jl. Thamrin Boulevard, Desa/Kelurahan Kebon Melati, Kec. Tanah Abang, Kota Adm. Jakarta Pusat, Provinsi DKI Jakarta, 10230

Thank you for trusting IndoMadeHub with your information.

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